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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase on our website, start by navigating to our shop page where you'll find our range of skincare offerings. Take your time to explore our selection and choose the products that best suit your skincare needs. Once you've made your selection, click on the product to view more details.
Here, you can read about the product specifications, benefits, and user reviews to ensure it's the right choice for you. After deciding, simply click the 'Add to Cart' button. This will place the item in your virtual shopping cart. You can continue shopping and add more items if you wish, or proceed to checkout if you're ready. Click on 'Checkout' where you'll be prompted to enter your shipping and payment information. Fill in the necessary details accurately to ensure a smooth transaction and delivery process.
How do I know if my order is confirmed?
To ensure a seamless and transparent shopping experience on our website, we've implemented a straightforward order confirmation process. Once you've completed your purchase, you will receive an immediate email confirmation. This email serves as your official receipt and includes important details such as the order number, a summary of the products purchased, the total cost, and the shipping information provided.
Additionally, you can log into your account on our website at any time to view the status of your order under the 'Orders' section. If for any reason you do not receive an email confirmation within a few minutes of your purchase, we recommend checking your email's spam or junk folder. Should you still encounter issues, our customer service team is readily available to assist you and ensure that your order has been successfully processed. Your peace of mind is our priority, and we strive to make your shopping experience as reliable and user-friendly as possible.
Can I change my shipping address after my order is placed?
Once an order is placed on our website, the ability to change the shipping address depends on the processing status of the order. If the order has not yet been processed or shipped, you may have the opportunity to change the shipping address. In such cases, we advise you to contact our customer service team as soon as possible for assistance. They will make every effort to accommodate your request, provided the order has not entered the shipping process.
However, if the order is already in the shipping phase or has been dispatched, it may not be possible to alter the shipping address. In these instances, we will work closely with you to find a suitable solution, such as arranging for a re-delivery if the order is returned to us. We recommend reviewing and confirming all details carefully before placing an order to minimize the need for changes. Our customer service team is always available to provide support and guidance to ensure a smooth and satisfying shopping experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Why hasn’t my shipment arrived?
To track your order, start by checking the tracking information available in your order confirmation email or by logging into your account on our website. This will show the current status and location of your shipment. Consider the estimated delivery timeline given at checkout. Shipments can face delays due to various factors like weather, customs, or unforeseen circumstances.
If your tracking shows the package at your local post office or courier hub, it might be on its way for delivery. Contact them for the latest update.For international shipments, customs clearance might cause delays. In such cases, check with your local customs office. Make sure the shipping address you provided is correct, as errors can cause delivery problems. Contact our customer support for address verification if needed.
If your package is still undelivered after considering these factors, please get in touch with our customer support. They'll help track the shipment, address any issues, and advise on the next steps.In the unlikely event your shipment is lost or significantly delayed, our customer support will work with you to find a solution, including possible replacements or refunds as per our policies.For any concerns or queries about your shipment, our customer support team is here to ensure your order arrives promptly and satisfactorily.
Do you ship internationally?
Our commitment extends globally, ensuring that our top-quality products reach you, whether you're located in the United States, Europe, Asia, or any other part of the world.
It's important to note that international shipping fees are applicable at checkout. These costs may differ based on your specific location.
For the exact shipping charges, you can view them at checkout once you've entered your shipping address. We endeavor to offer reasonable international shipping rates and are eager to serve our international customers.
Which countries do you ship to?
To see the countries we ship to, please go to the checkout page. Here, you can select your country from the dropdown list of available shipping destinations during the checkout process. Our aim is to offer worldwide shipping to cater to our varied customer base.
What is your return policy?
Our policy allows for returns within 90 days, with your satisfaction as our top priority. Should you have any inquiries or require assistance, our dedicated customer support team is readily available to assist you
I ordered the wrong product. What should I do?
We understand that errors can occur. If you need to return a product, you have up to 90 days from the order date, as long as it's unopened and in its original packaging. This gives you the chance to return the item and choose the one that better suits your requirements.
For help with the return process, please contact our customer support team, who will guide you through each step. Ensuring your satisfaction is crucial to us, and we're here to assist you in making any needed changes to your order.
My product was damaged upon arrival. What should I do?
Should you receive a product that is damaged or defective, please contact our customer support team. We are committed to helping you resolve the issue promptly and efficiently.
Subscribe & Save
Below are some common questions about Subscribe & Save
What is subscribe & Save?
Subscribe & Save offers an easy and consistent way to receive your preferred CDERMA products. Choose the delivery frequency and let us manage the rest. This service provides the flexibility to make changes online as needed. Additionally, becoming a member of Subscribe & Save entitles you to a 20% discount on your first order and the same discount on all future recurring orders
Will I receive a discount?
Yes, you will benefit from a 20% discount on your first order and also enjoy a 20% discount on all future recurring orders.
How do I change my delivery frequency?
To modify the delivery frequency of your Subscription, navigate to the 'Subscriptions' section under the ‘Your Account’ area on the CDERMA website. There, you can review each of your subscriptions and adjust their delivery frequencies as needed
How can I see my future deliveries?
To see your upcoming deliveries, go to the 'Subscriptions' tab in the ‘Your Account’ section on the CDERMA website. Here, you'll find a list of all your future deliveries, organized by date.
