Contact

Questions?

We're here to help!

Please fill out the contact form provided below to reach out to us. A member of our customer service team will be in contact with you shortly.

Read Faqs

Questions? Send us an message!

Fill out the form below and one of our customer services team members will get back to you as soon as possible!

Shipping

When will my order ship?

Orders that are in stock and placed before 12pm from Monday to Thursday will be dispatched on the same day. For orders received after 12pm from Monday to Wednesday, they will be shipped the next day. Any orders placed after 12pm on Thursday will be sent out on the following Monday

Do You Ship Internationally?

Our commitment extends globally, ensuring that our top-quality products reach you, whether you're located in the United States, Europe, Asia, or any other part of the world.

It's important to note that international shipping fees are applicable at checkout. These costs may differ based on your specific location.

For the exact shipping charges, you can view them at checkout once you've entered your shipping address. We endeavor to offer reasonable international shipping rates and are eager to serve our international customers.

Why hasn’t my shipment arrived?

To track your order, start by checking the tracking information available in your order confirmation email or by logging into your account on our website. This will show the current status and location of your shipment.

Consider the estimated delivery timeline given at checkout. Shipments can face delays due to various factors like weather, customs, or unforeseen circumstances.

If your tracking shows the package at your local post office or courier hub, it might be on its way for delivery. Contact them for the latest update.

For international shipments, customs clearance might cause delays. In such cases, check with your local customs office.

Make sure the shipping address you provided is correct, as errors can cause delivery problems. Contact our customer support for address verification if needed.

If your package is still undelivered after considering these factors, please get in touch with our customer support. They'll help track the shipment, address any issues, and advise on the next steps.

In the unlikely event your shipment is lost or significantly delayed, our customer support will work with you to find a solution, including possible replacements or refunds as per our policies.

For any concerns or queries about your shipment, our customer support team is here to ensure your order arrives promptly and satisfactorily.

Which countries do you ship to?

To see the countries we ship to, please go to the checkout page. Here, you can select your country from the dropdown list of available shipping destinations during the checkout process. Our aim is to offer worldwide shipping to cater to our varied customer base.

Return Policy

What is your return policy?

Our policy allows for returns within 90 days, with your satisfaction as our top priority. Should you have any inquiries or require assistance, our dedicated customer support team is readily available to assist you

I ordered the wrong product. What should I do?

We understand that errors can occur. If you need to return a product, you have up to 90 days from the order date, as long as it's unopened and in its original packaging. This gives you the chance to return the item and choose the one that better suits your requirements.

For help with the return process, please contact our customer support team, who will guide you through each step. Ensuring your satisfaction is crucial to us, and we're here to assist you in making any needed changes to your order.

My product was damaged upon arrival. What should I do?

Should you receive a product that is damaged or defective, please contact our customer support team. We are committed to helping you resolve the issue promptly and efficiently.

Subscribe & Save

What is subscribe & Save?

Subscribe & Save offers an easy and consistent way to receive your preferred CDERMA products. Choose the delivery frequency and let us manage the rest. This service provides the flexibility to make changes online as needed. Additionally, becoming a member of Subscribe & Save entitles you to a 20% discount on your first order and the same discount on all future recurring orders

Will I receive a discount?

Yes, you will benefit from a 20% discount on your first order and also enjoy a 20% discount on all future recurring orders.

How do I change my delivery frequency?

To modify the delivery frequency of your Subscription, navigate to the 'Subscriptions' section under the ‘Your Account’ area on the CDERMA website. There, you can review each of your subscriptions and adjust their delivery frequencies as needed

How can I see my future deliveries?

To see your upcoming deliveries, go to the 'Subscriptions' tab in the ‘Your Account’ section on the CDERMA website. Here, you'll find a list of all your future deliveries, organized by date.